Do I have to sign a contract?

No. There is no contract. No hidden fees, lock-ins, gotchas or strings attached.

Do I have to pay upfront to get started?

No. We will invoice established companies.

Do you provide a money back guarantee?

We are so confident you’ll be happy with PooPrints, we offer a Money-Back Guarantee.

If you’re not happy in the first 90 days, send us back any unused kits, and we will give you a full refund.

No questions asked!

PooPrints has over ten (10) years of experience and a multi-million-dollar investment to back up our guarantee!

Do you guarantee we won’t lose money by sending in waste samples?

We guarantee you will never lose money sending us waste samples. In fact, you should make money by implementing PooPrints.

Our average property makes a profit of $92 for every waste sample sent. This even includes no match waste samples when using our recommended fine amount.

PooPrints analyzed 10,000+ waste samples from hundreds of properties to calculate this average profit.

We can make this guarantee because of our proprietary and patented processes yielding the highest match ratio in the industry.

How do I get started?

To order, call or email the contact information located at the top of this page.

You can be registering dogs within a week of ordering.

PooPrints kits will arrive within a week. We’ll get your staff trained in the same week.

Training takes only 30 minutes and is online. Any and all staff members can take part from any internet connected device in any location.

How do we get started now if we haven't budgeted for PooPrints yet?

PooPrints has a pricing plan to enable communities to start PooPrints between budgets.

To request our In-Between Budgets Plan information, call or email the contact information located at the top of this page.

How long have you been in business?

We launched our full-service laboratory in 2008. The first commercial DNA pet waste management service.

PooPrints has perfected the process of matching waste samples. PooPrints has the highest match ratio in the industry.

PooPrints dedication is to animal health, customer service, and quick turn-around.

Are you insured?

PooPrints is fully insured. We can provide a certificate of insurance if you desire.

What industry associations are you a member?

PooPrints is a member of:

  • National Apartment Association
  • Community Associations Institute
  • Washington Multi-Family Housing Association (WMFHA)
  • Minnesota Multifamily Housing Association (MHA PMAC Member)
  • Detroit Metropolitan Association (DMAA)
  • Property Management Association (PMA Washington, DC)
  • Greater Cincinnati Northern Kentucky Apartment Association
  • Houston Apartment Association
  • Texas Apartment Association
  • Plus, other associations around the country!

What vendor payment services are you registered with?

  • Ops Technology
  • Vendor Connect
  • Compliance Depot
  • Vendor Café

If you don’t see your provider let us know and we’ll sign up.

In Seattle, we’re unable to charge pet fees. Is there a way for a resident to pay PooPrints directly?

We have developed a pricing plan that enables the resident to pay us and complies with the Seattle ordinance.

The process for swabbing a dog remains the same. When done, the resident pays PooPrints through a webpage unique to your community using a credit card, debit card or PayPal

Can I match my waste sample to neighboring PooPrints community's dogs?

Yes, if both communities agree to cross-reference waste-matching results by signing our agreement.

The dog-owner that did not pick up is fined by the property they live at. Then the property they live at would reimburse you the cost to process the waste sample.

How do you use the DNA information collected?

PooPrints uses the DNA profile of the dog and waste sample to identify who left un-scooped dog waste.

PooPrints does not use or allow the distribution of genetic property to other sources unless requested by the canine owner.

Is your resident/DNA information secure and private?

Yes, your info is secure and private. You can find our privacy policy here.